(I would LOVE these people to be MY group! Is it yours??)
| Duration : | 2 days ++ |
| Cost : | 100$/hour or less, 7-8/hour/day, + travel |
| Location : | In your organisation |
| Infos : | Contact marioblais@me.com |
Your projects
Network infrastructure and servers are in place. Your staff will soon receive their new Mac laptop. These “new” users will probably need varied workshops and training activities, and some immediate personalized support right at the start of the project to alleviate small issues that will absolutely happen in the beginning. Huge and tiny irritants alike will hamper enthousiasm.
Right person, right time, right place.
For almost 30 years now, I’ve deployed my passion and energy demystifying Apple systems (macOS/Mac computers, and iOS/mobiles) to all levels of users and to technical support staff. I do excel in helping groups in need of immediate help, getting new knowledge in and mastering this strange new Apple system. I make sure my “student” understands the system’s workings and features, that what I explained is clear AND that if this was useful that he/she must tell THREE other colleagues. I insist on promoting and developing a sense of autonomy and collective success..
Not looking for permanent work, and in a context where you want to kickstart boatloads of staff on macOS, I will do contract work for a period of time that you decide. References available.
The face of support
Training, wether planned or on the spot, can be delivered as a presentation, short demonstration and hands-on exercises to groups of all sizes. Personal coaching facilitates problem solving and providing answers to individual questions as they pop up in the workflow (in class, at the office, workshop, home, etc.) if support can be reached on call. Support can happen in different forms :
- help in person, on the spot,
- email exchanges,
- telephone call, internally or on my mobile,
- SMS, text messages, FaceTime, Skype, TeamViewer,
- possible FAQ/Blog setup on your website.
Details
- Presenting hands-on workshops
- Managing apps, the App Store, system and software updates
- Startup sequence, putting the laptop to sleep, shutdown
- Making the laptop yours, organizing files/folders, using the trackpad efficiently, keyboard shortcuts and supplied apps
- Managing Safari bookmarks, syncing with iCloud
- Creating screenshots, modifying them, integrating in documents
- Best procedures for self-helping and solving problems
- Connecting to projection systems, TVs, AirPlay screens
- Using Mail, Calendar, Contacts
- Keynote, Pages, Numbers essentials
- Using builtin FaceTime cameras (2 on mobiles)
- Productivity shortcuts and must-know on Macs
- Getting to know your network, settings, connecting to shares
- File sharing via the Finder, AirDrop, HandOff feature too
- Screen sharing using VNC, Remote Desktop or other commercial products
- Configure and use AppleTV, or substitute software products to project your screen
- Using varied USB, FireWire, Thunderbolt or other adapters
- Adding, managing printers
- System and applications problem solving
- One on one or group training on hardware or software usage
- Explain what security features OS X has builtin for your protection
- Organizing your backup, and doing it, restore procedure if catastrophe strikes
- Erase, partition, format a hard drive, reinstall a system and its apps
- Help in setting up a cloning server to backup/clone/restore Macs on the service desk
In Québec, I deliver CPMT (formerly Emploi Québec) certificates to each participant, if requested.
Solutions, fun and creativity included.
Mario Blais
Apple Certified Trainer
Apple Certified Technical Coordinator
Apple Certified Support Professional