{"id":136,"date":"2014-12-14T13:59:41","date_gmt":"2014-12-14T18:59:41","guid":{"rendered":"https:\/\/marioblais.com\/form\/?page_id=136"},"modified":"2024-11-30T11:50:24","modified_gmt":"2024-11-30T16:50:24","slug":"mac-support-depannage-entretien","status":"publish","type":"page","link":"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/","title":{"rendered":"macOS : support and troubleshooting"},"content":{"rendered":"<p><a href=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2024\/11\/macOS-12-13-14.png\" rel=\"attachment wp-att-2260\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3553 size-full\" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2024\/11\/macOS-12-13-14.png\" alt=\"\" width=\"685\" height=\"407\" srcset=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2024\/11\/macOS-12-13-14.png 685w, https:\/\/marioblais.com\/form\/wp-content\/uploads\/2024\/11\/macOS-12-13-14-300x178.png 300w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/a><\/p>\n\n<table id=\"tablepress-751\" class=\"tablepress tablepress-id-751\">\n<tbody class=\"row-striping\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><b>Dates<\/b><\/td><td class=\"column-2\">see <a  href=\"https:\/\/marioblais.com\/calendrier\/\">my public calendar<\/a> for open classes or trainer availability<\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><b>Length<\/b><\/td><td class=\"column-2\">2 days<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\"><b>Cost<\/b><\/td><td class=\"column-2\">750 $\/person including muffins and lunch onsite<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\"><b>Where<\/b><\/td><td class=\"column-2\">Onsite, or in a lab near you (INIS, m\u00e9tro Berri-UQAM)<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\"><b>Infos<\/b><\/td><td class=\"column-2\">contact <a  href=\"mailto:marioblais@me.com\">marioblais@me.com<\/a><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><i>The cost presumes this activity will be delivered in your organisation with your hardware\/network and a minimum of 3 people participate, or 6 people if delivered at INIS.<\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-751 from cache -->\n<h3><span class=\"ez-toc-section\" id=\"Brief\"><\/span>Brief<span class=\"ez-toc-section-end\"><\/span><\/h3><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\"><\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Brief\" title=\"Brief\">Brief<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Pre-requisite\" title=\"Pre-requisite\">Pre-requisite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Day_1\" title=\"Day\u00a01 :\">Day\u00a01 :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Day_2\" title=\"Day\u00a02 :\">Day\u00a02 :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Workshop_schedule\" title=\"Workshop schedule\">Workshop schedule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Hardware_used\" title=\"Hardware used\">Hardware used<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Documentation\" title=\"Documentation\">Documentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/#Enrolment\" title=\"Enrolment\">Enrolment<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>(This is <span style=\"text-decoration: underline;\">not<\/span> an Apple Certified training) You are technical staff providing IT support to many users, all levels, but your actual real-time experience with macOS on Macs\u00a0is either minimal, none, or you\u2019ve been forced to learn this \u201cother\u201d OS on the fly to get your users back on track. \u00a0Maybe technological changes are happening in your organisation and you do need a knowledge upgrade.<\/p>\n<p>Here\u2019s a dynamic 2-day training that covers\u00a0essential concepts, tools and tasks you need to know in supporting and troubleshooting this modern operating system in your workplace. \u00a0These workshops were created for people with years of tech support on\u00a0other systems and now need to get a &#8220;kickstart&#8221; on macOS to learn how it thinks, where its tools reside and what they&#8217;re called, how to fix disks, view and access hidden files, get network information, lock the BIOS and much more.<\/p>\n<p>Answers to your questions, demonstrations and workshops that provide immediate feedback to students, the goal here is to help you provide the\u00a0<strong>best<\/strong>\u00a0user support on macOS systems.<\/p>\n<p>These activities have been tried and tested on the\u00a0following university\/corporate support staff members with the highest <a href=\"https:\/\/marioblais.wufoo.com\/reports\/resultatsfr\/\">satisfaction ratings<\/a> :<\/p>\n<ul>\n<li>Ottawa University<\/li>\n<li>Carleton\u00a0University<\/li>\n<li>Bishop\u00a0University<\/li>\n<li>Universit\u00e9 de Montr\u00e9al<\/li>\n<li>Universit\u00e9 de Sherbrooke<\/li>\n<li>HEC Montr\u00e9al<\/li>\n<li>Ville de Montr\u00e9al<\/li>\n<li>Radio-Canada, Montr\u00e9al<\/li>\n<li>CBC, Toronto.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Pre-requisite\"><\/span>Pre-requisite<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Technical support staff, level 1 and 2<\/li>\n<li>You already work in tech support on Mac, Windows or Linux<\/li>\n<li>Working with macOS less than a year\u2026<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Day_1\"><\/span>Day\u00a01 :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Installation, Recovery HD, firmware locking,<\/li>\n<li>File System, Disk Utility, invisibles,<\/li>\n<li>Users and Keychain, FileVault,<\/li>\n<li>Managing Apps, troubleshooting,<\/li>\n<li>Networking &amp; tools, config files, AirDrop and AirPlay<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Day_2\"><\/span>Day\u00a02 :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Troubleshooting overview<\/li>\n<li>MacOS\u2019s built-in security, new SIP protection<\/li>\n<li>Terminal (command-line), Automator, first scripts,<\/li>\n<li>Some macOS features,<\/li>\n<li>launchd, create a simple Mac malware\u2026<\/li>\n<li>Boot sequence, why all those startup keys?<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Workshop_schedule\"><\/span>Workshop schedule<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>8h30 to\u00a016h30, or your preferred schedule;<\/li>\n<li>muffins\/donuts\u00a0offered by the trainer;<\/li>\n<li>one Mac per student;<\/li>\n<li>concepts shown in front, participants will learn as they discover and practice;<\/li>\n<li>personalized interventions, answers to all questions.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Hardware_used\"><\/span>Hardware used<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you will be having an onsite training using your hardware, I can provide a short list of items and points to consider before having the activity. \u00a0If at INIS, a recent Mac lab is provided for this workshop with reasonable added costs.<\/p>\n<ul>\n<li>### the Macs may be formatted, we do play with different tools<\/li>\n<li>Internet access (wired or Wi-Fi) is not guaranteed<\/li>\n<li>Bring your own 16 GB USB key to create a startup install disk<\/li>\n<li>Bring your own USB\/Thunderbolt\/USB-C peripherals<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Documentation\"><\/span>Documentation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Students will receive my 80+ pages PDF documentation containing texts, references, links and exercises.<\/p>\n<p>You are still invited to get Apple&#8217;s official technical reference guide if you wish to prepare to pass a certification exam later.<br \/>\n&#8211; <a href=\"https:\/\/www.peachpit.com\/store\/macos-support-essentials-11-apple-pro-training-series-9780137345953\">macOS Support Essentials 11 &#8211; Supporting and Troubleshooting Big Sur<\/a><br \/>\n(Peachpit, available March 2021)<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Enrolment\"><\/span>Enrolment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Information requests and enrolment via email please.<\/p>\n<p>In Qu\u00e9bec, I always hand out presence certificates from Emploi Qu\u00e9bec (C.P.M.T.), and modify it slightly for\u00a0Ontario and other provinces.<\/p>\n<p>Assured fun and creativity in technical learning.<\/p>\n<p>View the training&#8217;s <strong>Table of Contents<\/strong> in PDF link here :<\/p>\n<p><a href=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2024\/11\/macOS-2-days-ToC.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-427 alignleft\" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2015\/01\/pdf.png\" alt=\"\" width=\"59\" height=\"75\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><br><strong><a title=\"Envoyer un courriel\" href=\"mailto:marioblais@me.com?subject=Formations macOS et iOS - plus d'infos SVP\">Mario Blais<\/a><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-51\" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2014\/12\/Cert_Trainer_Blk_1ln.png\" alt=\"Cert_Trainer_Blk_1ln\" width=\"193\" height=\"39\" \/>\n<\/strong><br>Apple Certified Trainer\n<br><span style=\"line-height: 1.0;\">Apple Certified Technical Coordinator<\/span>\n<br><span style=\"line-height: 1.0;\">Apple Certified Support\u00a0Professional<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>OS X &#8212; Pour techniciens de niveau 1 et 2, on creuse le syst\u00e8me OS X d\u2019un point de vue entretien et support afin de donner le meilleur service possible aux utilisateurs de cette plateforme. <a class=\"more-link\" href=\"https:\/\/marioblais.com\/en\/mac-support-depannage-entretien\/\"><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P5zGRi-2c","_links":{"self":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/comments?post=136"}],"version-history":[{"count":102,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/136\/revisions"}],"predecessor-version":[{"id":3562,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/136\/revisions\/3562"}],"wp:attachment":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/media?parent=136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}