{"id":1568,"date":"2016-05-06T07:34:36","date_gmt":"2016-05-06T12:34:36","guid":{"rendered":"https:\/\/marioblais.com\/form\/?page_id=1568"},"modified":"2017-09-03T05:23:42","modified_gmt":"2017-09-03T10:23:42","slug":"sherbrooke4jours","status":"publish","type":"page","link":"https:\/\/marioblais.com\/en\/sherbrooke4jours\/","title":{"rendered":"Sherbrooke : 4 technical days on macOS"},"content":{"rendered":"<p><\/p>\n<table style=\"height: 137px; background-color: #ffffff;\" width=\"508\">\n<tbody>\n<tr style=\"background-color: #e6ecf0;\">\n<td style=\"width: 100px;\"><strong>Duration\u00a0:<\/strong><\/td>\n<td>2 days\u00a0+ 2\u00a0optional<\/td>\n<\/tr>\n<tr>\n<td><strong>Cost\u00a0:<\/strong><\/td>\n<td>Days\u00a01+2 : \u00a0650$\/student including lunch<br \/>\nDays 3+4 (optional) : \u00a0900$\/student including lunch<\/td>\n<\/tr>\n<tr style=\"background-color: #e6ecf0;\">\n<td><strong>Where\u00a0:<\/strong><\/td>\n<td>Room\u00a0____, Bishop University, Lennoxville, QC<\/td>\n<\/tr>\n<tr style=\"background-color: #e6ecf0;\">\n<td style=\"background-color: #ffffff;\"><strong>Capacity\u00a0:<\/strong><\/td>\n<td style=\"background-color: #ffffff;\"><strong>20 students<\/strong><\/td>\n<\/tr>\n<tr style=\"background-color: #e6ecf0;\">\n<td><strong>Dates :<\/strong><\/td>\n<td><span style=\"color: #993300;\"><strong>May 8 to May 11 2017<\/strong><\/span>, 8h30 to\u00a016h30<\/td>\n<\/tr>\n<tr>\n<td><strong>Infos :<\/strong><\/td>\n<td>Contact\u00a0\u00a0<a href=\"mailto:marioblais@me.com?subject=Sherbrooke - Support and macOS server, infos please\">marioblais@me.com<\/a>\u00a0or\u00a0<a href=\"mailto:dpvilleneuve@me.com?subject= Sherbrooke - Support and macOS server, infos please\">dpvilleneuve@me.com<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>Formateur agr\u00e9\u00e9 Emploi Qu\u00e9bec (C.P.M.T.)<br \/>\nApple Certified Trainers<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #ff0000;\">&#8211; &#8211; cette activit\u00e9 se d\u00e9roule en fran\u00e7ais, mais le formateur est bilingue &#8211; &#8211;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Brief\"><\/span>Brief<span class=\"ez-toc-section-end\"><\/span><\/h3><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\"><\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Brief\" title=\"Brief\">Brief<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Pre-requisite\" title=\"Pre-requisite\">Pre-requisite<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Day_1\" title=\"Day\u00a01 :\">Day\u00a01 :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Day_2\" title=\"Day\u00a02 :\">Day\u00a02 :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Days_34_optional\" title=\"Days\u00a03+4 (optional) :\">Days\u00a03+4 (optional) :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Workshop_schedule\" title=\"Workshop schedule\">Workshop schedule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Hardware_used\" title=\"Hardware used\">Hardware used<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Documentation\" title=\"Documentation\">Documentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/#Enrolment\" title=\"Enrolment\">Enrolment<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>(This is not an Apple Certified training) You\u2019re a technical staff providing IT support to many users, all levels, but your actual real-time experience with macOS on Macs\u00a0is either minimal, none, or you\u2019ve been forced to learn this \u201cother\u201d OS on the fly to get your users back on track.<\/p>\n<p>Here\u2019s a dynamic 2-day training (+2 optional on server\/deployment) that covers\u00a0essential concepts, tools and tasks you need to know in supporting and troubleshooting this modern operating system. \u00a0These workshops were created for people with years of tech support with other systems and now need to get a &#8220;kickstart&#8221; on macOS to learn how it thinks, where are its tools, their names, fix disks, get network information, lock the BIOS&#8230; Answers to your questions, demonstrations and workshops that provide immediate feedback to students. \u00a0The admitted goal here is to give you confidence facing this &#8220;other OS&#8221; and to help you provide the\u00a0<strong>best<\/strong>\u00a0user support on macOS systems.<\/p>\n<p>At 1\/3 of certified class cost, this is one great occasion to add technical expertise to your knowledge library even if Macs only make up\u00a0a small portion of your inventory. \u00a0The City of Kingston did provide all of their support staff macOS training with days 1+2 simply because of the diversity of devices being brought in through all their service points every\u00a0day.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pre-requisite\"><\/span>Pre-requisite<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Technical support staff, level 1 and 2.<\/li>\n<li>You already work in tech support on Mac, Windows or Linux.<\/li>\n<li>Working with macOS less than a year\u2026<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Day_1\"><\/span>Day\u00a01 :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Installation, Recovery HD, firmware locking,<\/li>\n<li>File System, Disk Utility, invisibles,<\/li>\n<li>Users and Keychain, FileVault,<\/li>\n<li>Managing Apps, troubleshooting,<\/li>\n<li>Networking &amp; tools, config files, AirDrop and AirPlay<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Day_2\"><\/span>Day\u00a02 :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Boot sequence, why all those startup keys?<\/li>\n<li>launchd, your first malware creation,<\/li>\n<li>MacOS\u2019s built-in security, new SIP protection,<\/li>\n<li>Terminal (command-line), Automator, first scripts,<\/li>\n<li>Some macOS features,<\/li>\n<li>Troubleshooting overview,<\/li>\n<li>End of day (prep for optional 3rd day)\u00a0:<\/li>\n<li>\n<ul>\n<li>Create a bootable DeployStudio USB key<\/li>\n<li>Create a disk image of a Mac with intent to clone it on another (task is done overnight)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Days_34_optional\"><\/span>Days\u00a03+4 (optional) :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>Server.app<\/strong>\u00a0:\n<ul>\n<li>Introduction to the 20$ Server.app;<\/li>\n<li>Creating an Open Directory domain;<\/li>\n<li>Configure and use of the software\/app\/item Caching service;<\/li>\n<li>Comparing the Caching and (deprecated) Software Update services;<\/li>\n<li>Review\u00a0of Apple&#8217;s\u00a0DEP and VPP programs;<\/li>\n<li>Review of SSL certificates usage;<\/li>\n<li>Review of network routing (firewalls vs routers vs open ports);<\/li>\n<li>Configure Profile Manager in Server.app (MDM);<\/li>\n<li>Strengths and weaknesses of Profile Manager;<\/li>\n<li>Demystify per\u00a0device, per device group, per user and user group management;<\/li>\n<li>Managing devices with useful payloads;<\/li>\n<\/ul>\n<\/li>\n<li><strong>DeployStudio<\/strong>, free deployment software for Macs;\n<ul>\n<li>Introduction to DeployStudio<\/li>\n<li>Different operational modes (standalone, USB key, server, server farm&#8230;);<\/li>\n<li>Setting up global essential services :\n<ul>\n<li>DHCP,\u00a0DNS, BSDP<\/li>\n<li>AFP,\u00a0HTTP,\u00a0NetInstall<\/li>\n<\/ul>\n<\/li>\n<li>Deploying images vs thin deployments;<\/li>\n<li>Creating then deploying images;<\/li>\n<li>Dealing with installation packages (.pkgs);<\/li>\n<li>Automating deployment workflows;<\/li>\n<li>Managing DeployStudio&#8217;s internal database for device personalization.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">Activities for days 1 &amp; 2 have been tried and tested on humans with the following university support staff members with high satisfaction evals :<\/span><\/p>\n<ul style=\"list-style-type: circle;\">\n<li>Ottawa University<\/li>\n<li>Carleton\u00a0University<\/li>\n<li>Universit\u00e9 de Montr\u00e9al<\/li>\n<li>Bishop\u00a0University<\/li>\n<li>Universit\u00e9 de Sherbrooke.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Workshop_schedule\"><\/span>Workshop schedule<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>8h30 to\u00a016h30, or your preferred times,<\/li>\n<li>muffins\/donuts\u00a0offered by the trainer,<\/li>\n<li>one Mac per student,<\/li>\n<li>concepts shown in front, participants will learn as they discover and practice,<\/li>\n<li>personalized interventions, answers to all questions.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Hardware_used\"><\/span>Hardware used<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A new iMac lab is provided for this workshop (Bishop University)<\/p>\n<ul>\n<li>Internet access is supplied, wired and Wi-Fi,<\/li>\n<li>Bring your own 16 GB USB key, or greater, to create a startup install disk,<\/li>\n<li>Bring your own USB\/Firewire\/Thunderbolt peripherals.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Documentation\"><\/span>Documentation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Students will have access to a Moodle site with all contents, their login being open for the next 3 weeks. \u00a0The website&#8217;s contents will also be given to students in PDF form for future reference.<\/p>\n<p>You are invited to get Apple&#8217;s official technical reference guide if you wish to prepare to pass a certification test later.<br \/>\n\u2013\u00a0<a href=\"http:\/\/www.peachpit.com\/store\/macos-support-essentials-10.12-apple-pro-training-series-9780134713854\">macOS Support Essentials 10.12<\/a>\u00a0(Peachpit, Feb.\u00a02017)<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Enrolment\"><\/span>Enrolment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Information requests and enrolment via email please.<\/p>\n<p>In Qu\u00e9bec, I always hand out presence certificates from Emploi Qu\u00e9bec (C.P.M.T.), and modify it slightly for\u00a0Ontario and other provinces.<\/p>\n<p>Assured fun and creativity in technical learning.<\/p>\n<p><br><strong><a title=\"Envoyer un courriel\" href=\"mailto:marioblais@me.com?subject=Formations macOS et iOS - plus d'infos SVP\">Mario Blais<\/a><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-51\" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2014\/12\/Cert_Trainer_Blk_1ln.png\" alt=\"Cert_Trainer_Blk_1ln\" width=\"193\" height=\"39\" \/>\n<\/strong><br>Apple Certified Trainer\n<br><span style=\"line-height: 1.0;\">Apple Certified Technical Coordinator<\/span>\n<br><span style=\"line-height: 1.0;\">Apple Certified Support\u00a0Professional<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Duration\u00a0: 2 days\u00a0+ 2\u00a0optional Cost\u00a0: Days\u00a01+2 : \u00a0650$\/student including lunch Days 3+4 (optional) : \u00a0900$\/student including lunch Where\u00a0: Room\u00a0____, Bishop University, Lennoxville, QC Capacity\u00a0: 20 students Dates : May 8 <a class=\"more-link\" href=\"https:\/\/marioblais.com\/en\/sherbrooke4jours\/\"><\/a><\/p>\n","protected":false},"author":1,"featured_media":1573,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-1568","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/P5zGRi-pi","_links":{"self":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/1568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/comments?post=1568"}],"version-history":[{"count":63,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/1568\/revisions"}],"predecessor-version":[{"id":2810,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/pages\/1568\/revisions\/2810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/media\/1573"}],"wp:attachment":[{"href":"https:\/\/marioblais.com\/en\/wp-json\/wp\/v2\/media?parent=1568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}