{"id":3389,"date":"2021-08-18T17:21:44","date_gmt":"2021-08-18T22:21:44","guid":{"rendered":"https:\/\/marioblais.com\/?page_id=3389"},"modified":"2021-08-18T21:29:22","modified_gmt":"2021-08-19T02:29:22","slug":"supportdesjardins","status":"publish","type":"page","link":"https:\/\/marioblais.com\/en\/supportdesjardins\/","title":{"rendered":"(Fran\u00e7ais) Introduction &#8211; support macOS chez Desjardins"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\">Sorry, this entry is only available in <a href=\"https:\/\/marioblais.com\/fr\/wp-json\/wp\/v2\/pages\/3389\" class=\"qtranxs-available-language-link qtranxs-available-language-link-fr\" title=\"Fran\u00e7ais\">Fran\u00e7ais<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p><p><a href=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2021\/08\/macOS-icon2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-3416 \" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2021\/08\/macOS-icon2-113x300.png\" alt=\"\" width=\"137\" height=\"364\" srcset=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2021\/08\/macOS-icon2-113x300.png 113w, https:\/\/marioblais.com\/form\/wp-content\/uploads\/2021\/08\/macOS-icon2.png 287w\" sizes=\"auto, (max-width: 137px) 100vw, 137px\" \/><\/a>(Ceci n\u2019est pas une formation agr\u00e9\u00e9 Apple) \u00a0Votre organisation vit une p\u00e9riode de changements technologiques et vous avez besoin d&#8217;une mise \u00e0 jour sur le soutien des produits Apple en bureautique. Cette version du cours <a href=\"https:\/\/marioblais.com\/mac-support-depannage-entretien\/\">macOS : Support d\u00e9pannage et entretien<\/a> de 2 jours a \u00e9t\u00e9 adapt\u00e9e pour le personnel de soutien technique du <strong>Mouvement Desjardins<\/strong> en consid\u00e9rant les restrictions de l&#8217;environnement corporatif.<\/p>\n<p>Voici donc 1 journ\u00e9e technique sur les d\u00e9tails techniques le macOS afin de mettre \u00e0 jour vos comp\u00e9tences, pratiques et connaissances professionnelles et\u00a0comprendre ce syst\u00e8me d&#8217;exploitation d&#8217;Apple bas\u00e9 sur UNIX pour ses ordinateurs Mac (Mini, MacBook, iMac, MacPro). \u00a0Cette journ\u00e9e s&#8217;adresse aux gens poss\u00e9dant\u00a0des ann\u00e9es\u00a0d&#8217;exp\u00e9rience sur d&#8217;autres syst\u00e8mes qui souhaitent\u00a0un &#8220;kickstart&#8221; sur macOS afin de savoir comment il pense, o\u00f9 sont ses outils, comment ils se nomment, quelles sont les astuces clavier utiles, proc\u00e9dures\u00a0pour r\u00e9parer les disques, diagnostiquer le r\u00e9seau et beaucoup plus.<\/p>\n<p>R\u00e9ponses aux questions, d\u00e9monstrations spontan\u00e9es et ateliers pratiques fournissant une exp\u00e9rience imm\u00e9diate aux participants, le but final est\u00a0de livrer un meilleur support aux utilisateurs de syst\u00e8mes client macOS actuels\u00a0et pr\u00e9c\u00e9dents.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pre-requis\"><\/span>Pr\u00e9-requis<span class=\"ez-toc-section-end\"><\/span><\/h3><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\"><\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Pre-requis\" title=\"Pr\u00e9-requis\">Pr\u00e9-requis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Contenu_de_la_journee\" title=\"Contenu de la journ\u00e9e :\">Contenu de la journ\u00e9e :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Deroulement\" title=\"D\u00e9roulement\">D\u00e9roulement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Materiel_utilise\" title=\"Mat\u00e9riel utilis\u00e9\">Mat\u00e9riel utilis\u00e9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Documentation\" title=\"Documentation\">Documentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/marioblais.com\/en\/supportdesjardins\/#Inscriptions\" title=\"Inscriptions\">Inscriptions<\/a><\/li><\/ul><\/nav><\/div>\n\n<ul>\n<li>Personnel technique de niveau 1 et niveau 2<\/li>\n<li>Vous faites d\u00e9j\u00e0 du support\/soutien informatique sur Windows, Mac ou autre syst\u00e8me.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Contenu_de_la_journee\"><\/span>Contenu de la journ\u00e9e :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Installation, obtenir l&#8217;installateur, historiques, ports et connecteurs<\/li>\n<li>Disque de recouvrement et ses utilitaires<\/li>\n<li>Utilisation de Console pour afficher les historiques (logs)<\/li>\n<li>Le syst\u00e8me de fichiers, les invisibles, permissions<\/li>\n<li>Acc\u00e9der \u00e0 la ligne de commande (survol de Terminal)<\/li>\n<li>Utilisateurs locaux, dossier D\u00e9part, Trousseau d&#8217;acc\u00e8s<\/li>\n<li>Encryption FileVault, activation, en pratique<\/li>\n<li>Apps, extensions syst\u00e8me, fichiers pr\u00e9f\u00e9rences, d\u00e9pannage, forcer-quitter<\/li>\n<li>Aper\u00e7u, le petit outil puissant<\/li>\n<li>R\u00e9seautique, outils, protocoles Apple et fichiers de configuration<\/li>\n<li>Revue des meilleurs pratiques de d\u00e9pannage<\/li>\n<li>S\u00e9curit\u00e9 int\u00e9gr\u00e9e \u00e0 macOS<\/li>\n<li>S\u00e9quence au d\u00e9marrage, touches modifiant cette s\u00e9quence.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Deroulement\"><\/span>D\u00e9roulement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>environ 8h00 \u00e0 16h00, 30 minutes pour d\u00eener<\/li>\n<li>muffins\/beignes\u00a0offerts par l&#8217;animateur;<\/li>\n<li>un Mac par personne.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Materiel_utilise\"><\/span>Mat\u00e9riel utilis\u00e9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Si vous pr\u00e9voyez utiliser vos ordinateurs Mac pour la formation, je dois vous fournir une courte liste de points \u00e0 consid\u00e9rer avant de livrer l&#8217;activit\u00e9.<\/p>\n<p>### LES MACHINES UTILIS\u00c9ES POURRAIENT \u00caTRE FORMAT\u00c9ES !!!<\/p>\n<ul>\n<li>L&#8217;acc\u00e8s \u00e0 Internet n&#8217;est pas assur\u00e9 durant la journ\u00e9e,<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Documentation\"><\/span>Documentation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Les participants re\u00e7oivent ma documentation PDF d&#8217;environ 60 pages contenant textes, r\u00e9f\u00e9rences et exercices.<\/p>\n<p>Vous \u00eates fortement encourag\u00e9s \u00e0 vous\u00a0procurer le document officiel d\u2019Apple\u00a0comme r\u00e9f\u00e9rence technique\u00a0et afin de vous\u00a0pr\u00e9parer (si d\u00e9sir\u00e9) \u00e0 passer un test de\u00a0certification ult\u00e9rieurement.<br \/>\n&#8211; <a href=\"https:\/\/www.peachpit.com\/store\/macos-support-essentials-11-apple-pro-training-series-9780137345953\">macOS Support Essentials 11<\/a> (Peachpit)<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Inscriptions\"><\/span>Inscriptions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Inscriptions via le service des ressources informatiques du Mouvement Desjardins.<\/p>\n<p>Des attestations de formation d&#8217;Emploi Qu\u00e9bec \u00a0(C.P.M.T.) sont remises \u00e0 chaque participant.<\/p>\n<p>Plaisir et cr\u00e9ativit\u00e9 assur\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<p><br><strong><a title=\"Envoyer un courriel\" href=\"mailto:marioblais@me.com?subject=Formations macOS et iOS - plus d'infos SVP\">Mario Blais<\/a><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-51\" src=\"https:\/\/marioblais.com\/form\/wp-content\/uploads\/2014\/12\/Cert_Trainer_Blk_1ln.png\" alt=\"Cert_Trainer_Blk_1ln\" width=\"193\" height=\"39\" \/>\n<\/strong><br>Apple Certified Trainer\n<br><span style=\"line-height: 1.0;\">Apple Certified Technical Coordinator<\/span>\n<br><span style=\"line-height: 1.0;\">Apple Certified Support\u00a0Professional<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Fran\u00e7ais. For the sake of viewer convenience, the content is shown below in the alternative language. 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