macOS tech training workshops for support staff, or for teams that need a serious boost in office productivity while getting answers.
Use the search field on the RIGHT to filter workshops using "tech", "user" or "prod".| Workshop Title | Description | Hrs |
|---|---|---|
| macOS technical support | Mac, for tech support staff that need to know macOS system stuff, boot sequence, firmware locking, apps, command line, security features... for providing better support to users. (site Moodle en français) | 14 |
| Introduction to macOS productivity | macOS and Mac, the essentials users need to know if moving from Windows, and want a smooth working relationship with their Mac for the next 10 years | 8 |
| Terminal & command line | Mac, using the Unix command line to do basic computer management, reporting, troubleshooting, and writing your first executable script | 8 |
| Keynote 8 - essentials | Master your presentation tool on Mac, use it on iOS mobiles, present with iPhone/iPad (advanced Keynote workshop also available) | 3.5 |
| Keynote 8 - creating app prototypes | Using Keynote 8 on Mac to create YOUR interactive app prototypes, auto-run demos, click-through simulations & examples, or website layouts... without a single line of code | 4 |
| Do you know your Mac? | Quiz - Test your knowledge on Mac, as a user or tech support person, 15 random questions from a bank of 50, free and revealing (french only) | n/a |
| Managing iOS mobiles | Profile Manager, VPP, DEP, signed payloads, automate mobile enrolment, token management, Configurator in class and Supervision mode ... for techs, managers, analysts. | 16 |
| Remote helpdesk | Remote helpdesk service to Mac or iOS mobile users/organisations having issues. I'll use the phone, screen sharing, SMS and email to help fix those productivity and technical bottlenecks. | n/a |
| Project coaching | The right person, the right time, the right place. You have chosen the perfect addition to your well-panned project using new Mac and iOS mobiles in your organisation. Tech, managers, analysts. | n/a |
Mario Blais
Apple Certified Trainer
Apple Certified Technical Coordinator
Apple Certified Support Professional