| Dates | see my public calendar for open classes or trainer availability |
| Length | 2 days |
| Cost | 750 $/person including muffins and lunch onsite |
| Where | Onsite, or in a lab near you (INIS, métro Berri-UQAM) |
| Infos | contact marioblais@me.com |
| The cost presumes this activity will be delivered in your organisation with your hardware/network and a minimum of 3 people participate, or 6 people if delivered at INIS. |
Brief
(This is not an Apple Certified training) You are technical staff providing IT support to many users, all levels, but your actual real-time experience with macOS on Macs is either minimal, none, or you’ve been forced to learn this “other” OS on the fly to get your users back on track. Maybe technological changes are happening in your organisation and you do need a knowledge upgrade.
Here’s a dynamic 2-day training that covers essential concepts, tools and tasks you need to know in supporting and troubleshooting this modern operating system in your workplace. These workshops were created for people with years of tech support on other systems and now need to get a “kickstart” on macOS to learn how it thinks, where its tools reside and what they’re called, how to fix disks, view and access hidden files, get network information, lock the BIOS and much more.
Answers to your questions, demonstrations and workshops that provide immediate feedback to students, the goal here is to help you provide the best user support on macOS systems.
These activities have been tried and tested on the following university/corporate support staff members with the highest satisfaction ratings :
- Ottawa University
- Carleton University
- Université de Montréal
- Bishop University
- Université de Sherbrooke
- HEC Montréal
- Ville de Montréal
- Radio-Canada, Montréal.
Pre-requisite
- Technical support staff, level 1 and 2
- You already work in tech support on Mac, Windows or Linux
- Working with macOS less than a year…
Day 1 :
- Installation, Recovery HD, firmware locking,
- File System, Disk Utility, invisibles,
- Users and Keychain, FileVault,
- Managing Apps, troubleshooting,
- Networking & tools, config files, AirDrop and AirPlay
Day 2 :
- Troubleshooting overview
- MacOS’s built-in security, new SIP protection
- Terminal (command-line), Automator, first scripts,
- Some macOS features,
- launchd, create a simple Mac malware…
- Boot sequence, why all those startup keys?
Workshop schedule
- 8h30 to 16h30, or your preferred schedule;
- muffins/donuts offered by the trainer;
- one Mac per student;
- concepts shown in front, participants will learn as they discover and practice;
- personalized interventions, answers to all questions.
Hardware used
If you will be having an onsite training using your hardware, I can provide a short list of items and points to consider before having the activity. If at INIS, a recent Mac lab is provided for this workshop with reasonable added costs.
- ### the Macs may be formatted, we do play with different tools
- Internet access (wired or Wi-Fi) is not guaranteed
- Bring your own 16 GB USB key to create a startup install disk
- Bring your own USB/Firewire/Thunderbolt/USB-C peripherals
Documentation
Students will receive my 80+ pages PDF documentation containing texts, references, links and exercises.
You are still invited to get Apple’s official technical reference guide if you wish to prepare to pass a certification exam later.
– macOS Support Essentials 11 – Supporting and Troubleshooting Big Sur
(Peachpit, available March 2021)
Enrolment
Information requests and enrolment via email please.
In Québec, I always hand out presence certificates from Emploi Québec (C.P.M.T.), and modify it slightly for Ontario and other provinces.
Assured fun and creativity in technical learning.
Mario Blais
Apple Certified Trainer
Apple Certified Technical Coordinator
Apple Certified Support Professional