macOS tech training workshops for support staff, or for teams that need a serious boost in office productivity while getting answers.
Use the search field on the RIGHT to filter workshops using "tech", "user" or "prod".| Workshop Title | Description | Hrs |
|---|---|---|
| macOS technical support | Mac, for tech support staff that need to know macOS system stuff, boot sequence, firmware locking, apps, command line, security features... for providing better support to users. | 14 |
| Introduction to macOS productivity | macOS and Mac, the essentials users need to know if moving from Windows, and want a smooth working relationship with their Mac for the next 10 years. | 8 |
| Terminal & command line | Mac, using the Unix command line to do basic computer management, reporting, troubleshooting, and writing your first executable script. | 8 |
| Do you know your Mac? | Quiz - Test your knowledge on Mac, as a user or tech support person, 15 random questions from a bank of 50, free and revealing (french only). | n/a |
| Remote helpdesk | Remote helpdesk service to Mac or iOS mobile users/organisations having issues. I'll use the phone, screen sharing, SMS and email to help fix those productivity and technical bottlenecks. | n/a |
Mario Blais
Apple Certified Trainer
Apple Certified Technical Coordinator
Apple Certified Support Professional